Refund policy

Returns

If you would like to make a return, you have 5 business days from the day you receive your order’s delivery confirmation email. To initiate a return, please contact hello@ojookcare.com with your order number and why you would like to make a return.

The items must be in unaltered condition, original packaging with the seal unopened to be qualified for a return. OJOOK reserves the right to reject any returned products that do not meet our standards. Once the return request is approved you will be provided with a prepaid return label and instructions through email on how to return your order.

Once the returned items have been inspected and approved, we will issue a refund. Based on your financial institution and processing times, it may take up to 7-14 days for a refund to be processed and updated on your bank statement.

Refunds

In the case of a refund, the appropriate tax amount of your order will be refunded. Shipping and handling fees (if applicable) may be deducted from the value of your refund unless the cause of the refund is an error from OJOOK. Refunds will be issued in its original form of payment you used when placing your order. Based on your financial institution and processing times, it may take up to 7-14 days for a refund to be processed and updated on your bank statement.

 

Exchange

As a small business, ReSaltZ does not offer exchanges at this time unless the cause of the exchange is an error from ReSaltZ. If you are unsatisfied or the items are damaged, please contact our Customer Care team hello@resaltzwellness.com.