We suggest that you take the following steps below to locate your delivered order.
1. Ask your neighbors or doorman if they have mistakenly received your package. This is the most common reason as to why packages are not received.
2. Wait another 48-72 hours for your package to arrive. The tracking code may show as ‘delivered’ but it could take additional time.
3. The carrier may have tried placing it at a safe location. We suggest you to check: mailbox, porch, garage, any areas out of potential weather hazards, other entrances or doors near your residence.
4. Contact carrier service (UPS or USPS) and file a claim with them. In addition, please contact the OJOOK Customer Care team at hello@ojookcare.com.